Privacy Policy

Effective Date: 2024-07-01

Big Fish Creative (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website, bigfishcreative.ca (the “Site”), and tells you about your privacy rights and how the law protects you.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information
When you interact with our Site, you may provide us with personal information that includes, but is not limited to, your name, email address, phone number, and any other details you provide when you contact us.

1.2 Usage Data
We automatically collect information about your visit to our Site, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This information helps us to improve our Site and to deliver a better and more personalized service.

1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site.

2. How We Use Your Information

We use the collected information for various purposes:

2.1 To Provide and Maintain Our Site
To ensure our Site functions properly and to provide and maintain the services you request from us.

2.2 To Improve Our Site
To understand how our Site is used and to enhance the user experience.

2.3 To Communicate with You
To respond to your inquiries, provide customer support, and send updates and promotional materials if you have opted in to receive them.

2.4 To Comply with Legal Obligations
To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may share your information in the following circumstances:

3.1 With Service Providers
We may share your personal information with third-party service providers who help us operate our Site or provide services on our behalf.

3.2 For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.

4. Security of Your Information

We take reasonable steps to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

5.1 Access
You have the right to access the personal information we hold about you.

5.2 Correction
You have the right to request that we correct any personal information you believe is inaccurate.

5.3 Deletion
You have the right to request that we delete your personal information, subject to certain exceptions.

5.4 Objection
You have the right to object to our processing of your personal information.

5.5 Portability
You have the right to request that we transfer your personal information to another organization, or directly to you, in certain circumstances.
To exercise any of these rights, please contact us at [email protected].

6. Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Big Fish Creative
604-757-7109
[email protected]
bigfishcreative.ca